Terms of sale

Standard terms used in our quotations and sales contracts. The quotation for your order states the exact product, grade, quantity, Incoterm, port and lead time.

Payment (new buyers)

50% of the total invoice value by T/T as deposit within 3 working days after the Proforma Invoice is confirmed; the remaining 50% by T/T against scanned copies of the shipping documents, before release of the original Bill of Lading or telex release. Bank charges outside Vietnam are for the Buyer's account. Verified buyers receive their own terms with the quotation.

Price and validity

Prices are in USD per carton of the stated net weight, under the Incoterm and port named in the quotation (Incoterms® 2020). Each offer is valid for 7 days from its date. Ocean freight and surcharges are based on the carrier's rates at the time of quotation; any change announced by the carrier before booking is adjusted at cost with supporting evidence.

Shipment

Reefer container from Cat Lai Port to the named port, loaded loose with the stated number of cartons. Lead time as stated after receipt of the deposit, subject to vessel schedule and farm availability. Reefer set point as stated for the product, fresh-air ventilation 25 m³/h, humidity 90–95%, pre-cooled before stuffing. Partial shipment and transhipment allowed.

Labelling

English carton label with product name, grade, net/gross weight, 'Product of Vietnam', lot code and packing date; Arabic sticker on request. Private label available from one 40'RF container with the Buyer's artwork supplied 10 days before packing.

Quality, inspection and claims

Grade and specification as stated in the quotation; green stage 1 (Von Loesecke scale) at loading; pesticide residues within the limits applicable in the destination country. The Buyer shall inspect the goods on arrival; any claim must be notified in writing within 48 hours after container opening with photos, the reefer temperature log and an independent surveyor report. The Seller is not liable for ripening or damage caused by temperature deviation after discharge, late collection at the port or improper handling by the Buyer.

Documents

Commercial Invoice (3 originals), Packing List (3 originals), full set of clean on-board Bill of Lading (3/3 originals or telex release), Phytosanitary Certificate issued by the Plant Protection Department of Vietnam, Certificate of Origin, reefer temperature setting record. Import permit, product registration and customs clearance at destination are the Buyer's responsibility.

Governing law and disputes

Governed by the laws of Vietnam and Incoterms® 2020. Any dispute shall first be settled amicably; failing that within 30 days, it shall be finally resolved by the Vietnam International Arbitration Centre (VIAC) in Ho Chi Minh City under its Rules of Arbitration, in English. The losing party bears the arbitration costs.

General and force majeure

The contract takes effect from signing by both parties, is made in English in two originals, one for each party; signed and scanned copies exchanged by email are valid. Any amendment must be agreed in writing. Force majeure (natural disaster, epidemic, war, port closure, carrier cancellation, government restriction) exempts the affected party from liability for delay, provided written notice is given within 5 days.

Ripening guidance (bananas)

100–150 ppm ethylene for 24–48 hours at 15–20 °C, RH 90–95%, CO₂ below 1%; fruit reaches colour stage 6–7 in 4–8 days depending on temperature.